Luegete 28, 1st floor

Please read the following terms and conditions carefully before making your reservation.

1. Nature of Our Accommodation

We are not a hotel, but rather a private-owned house situated in a peaceful residential area. Our property offers apartments for short-term rental. We do not provide typical hotel services such as room service or a front desk during your stay. We do, however, strive to ensure a comfortable and enjoyable experience for all our guests.

2. Booking and Payment

Reservations are confirmed once payment is received in full. The deadline by which payment must be received is shown on your booking confirmation. We accept payment by credit card, bank transfer, or as otherwise indicated on the booking page. Reservations not paid by the deadline are automatically cancelled.

3. Check-In and Access

Once your payment is verified you will receive detailed check-in instructions, including the access code and the property address. Check-in and check-out times are shown in your booking confirmation. Please respect these times so we can prepare the apartment for the next guest.

4. Maximum Occupancy

The number of guests staying in the apartment may not exceed the number specified in your booking. Hosting additional guests, even briefly, requires our written consent in advance. Exceeding the agreed occupancy may result in immediate eviction without refund.

5. House Rules

The following rules apply throughout your stay. Detailed arrival instructions are also provided in your guest app.

• No smoking inside the apartment or on shared balconies. Smoking is permitted only outside the property and away from open windows.
• No parties, events, or large gatherings.
• Quiet hours are observed from 10:00 PM to 7:00 AM, in line with local noise regulations.
• Pets are not permitted unless agreed in writing in advance.
• Please dispose of waste in the designated containers and follow the recycling instructions provided.

Repeated or serious breaches of these rules may result in eviction without refund.

6. Damages and Liability

Guests are responsible for any damage caused to the property, its furnishings, or its appliances during their stay, beyond reasonable wear and tear. We will notify you in writing of any damage and the corresponding repair or replacement cost. We recommend that all guests hold a valid travel or liability insurance policy.

7. Lost Keys and Lockouts

A replacement fee applies to any lost key or unreturned access device. If you lock yourself out outside our normal hours, please contact us using the number provided in your check-in instructions; we will assist as quickly as possible.

8. Cancellation

Cancellations and refunds are governed by our separate Cancellation Policy, which forms an integral part of these terms and is available on the booking page.

9. Privacy

Personal information collected as part of your reservation is processed in accordance with our separate Privacy Policy, which describes what data we collect, with whom we share it, and your rights under Swiss data protection law.

10. No Right of Revocation

Bookings for accommodation on specific dates are exempt from the consumer right of revocation under Article 40a ff. of the Swiss Code of Obligations. Once a booking is confirmed, the Cancellation Policy applies in lieu of any statutory revocation right.

11. Governing Law and Jurisdiction

These terms are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is at our place of business in Switzerland.

12. Contact

If you have any questions about your reservation or these terms, please contact us at the email address shown on your booking confirmation.

By proceeding with your reservation, you acknowledge that you have read, understood, and agreed to these terms and conditions.

This Privacy Policy describes how we collect, use, and share information about you when you make a reservation through our website or stay at our property. We process personal data in accordance with the revised Swiss Federal Act on Data Protection (FADP), and the EU General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

The data controller for the personal information processed in connection with your stay is the property owner whose contact details appear on your booking confirmation.

2. Data We Collect

We collect the following categories of personal data:

• Booking data: your name, email address, postal address, phone number, the dates of your stay, the number of guests, payment method, and the total amount paid.
• Guest registration data: first name, last name, date of birth, nationality, ID type, and ID number for every guest staying at the property. This is collected through the online check-in form and may be required by Swiss law to be transmitted to the cantonal police.
• Communication data: any messages you send us through email, the booking widget, or the guest app during and after your reservation.
• Technical data: language preference (stored in a local cookie) and basic server log data such as IP address and browser version, kept for security purposes for up to 14 days.

3. Why We Process This Data

• To process and confirm your booking (legal basis: performance of contract).
• To comply with legal obligations, including any mandatory guest registration and Swiss accounting and tax record-keeping rules.
• To communicate with you about your reservation, check-in, and stay.
• To detect and prevent fraud in connection with payment.

4. With Whom We Share Your Data

• Payment service providers (such as Stripe and PayPal) when you choose to pay by credit card or PayPal. These providers process card and account data directly on their own systems; we never see or store your card number. They may transfer data to servers located in the EU and the United States under their respective data processing agreements.
• Cantonal authorities, where Swiss law requires us to transmit guest registration data. Only the data fields specified by the regulation are shared.
• Our email service provider, used to deliver booking confirmations and reminders. The provider acts as a data processor on our instructions.

We do not sell your personal data and we do not share it for marketing purposes.

5. How Long We Keep Your Data

• Booking and accounting records: 10 years, as required by Swiss law (Art. 958f of the Code of Obligations).
• Guest registration records: as required by the applicable cantonal regulations, then deleted.
• Email communication: as long as needed to respond to your enquiry, then archived or deleted.

6. Cookies and Tracking

Our booking website uses only cookies that are strictly necessary for it to function:

• A session cookie set by the booking application (required for the booking flow).
• A language preference cookie so the site remembers your chosen language.

We do not use analytics, advertising, or social-media tracking cookies. Payment providers may set their own cookies on their own checkout pages; please refer to their respective policies.

7. Your Rights

Under the Swiss FADP and, where applicable, the GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of data we are not legally required to retain.
• Object to or restrict certain types of processing.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of the rights above, please contact us using the email address shown on your booking confirmation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always accessible from our booking page. Material changes will be notified to guests with an active reservation by email.

This Cancellation Policy explains how cancellations and refunds are handled. By making a reservation, you agree to these terms.

1. Cancelling at Least 7 Days Before Arrival

If you cancel your reservation at least 7 calendar days before your scheduled check-in date, we will refund the total reservation amount minus a 5% transaction fee. The fee covers the non-refundable charges that our payment provider deducts from each transaction.

2. No Refund Situations

No refund will be issued in any of the following cases:

• Cancellations made fewer than 7 calendar days before the scheduled check-in date.
• Requested date changes made fewer than 7 calendar days before the original check-in date that we are unable to accommodate. Such requests are treated as cancellations.
• Arriving after the booked check-in date or leaving before the booked check-out date.
• Not staying for the full duration of your reserved dates.
• Failure to check in (no-show).

3. How to Cancel

To cancel a reservation, please use the cancellation link in your booking confirmation email or contact us directly at the email address shown there. Cancellations are effective when we receive your written request.

4. Refund Processing

Approved refunds are issued through the same payment method used for the original booking. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.

5. Force Majeure

If your stay is prevented by exceptional circumstances beyond your or our control — such as government-imposed travel restrictions, natural disasters, or property damage that renders the apartment unusable — we will work with you in good faith to reschedule or refund your booking. Such cases are reviewed individually.